Service Standards
OUR SERVICE IS COMPLETELEY
FREE OF CHARGE TO ALL CLIENTS
Our service standards at a glance
Administration
- Check invoices and forward to company.
- Ensure that new members
are added appropriately with the correct premium.
- Check new membership
details: names, dates of birth & medical
exclusions where applicable.
- Forward membership details: registration
documents, hospital lists and membership booklets.
- Ensure that
members are removed as requested from the scheme and therefore
the correct premiums are adjusted accordingly.
- Keep records of
all membership or policy numbers.
- Offer continuation options
to all group leavers on a no worse terms underwriting basis.
- Deal with adjustments to membership issues.
Support to members
- Provide support to staff throughout the policy year on claims
procedures and policy terms and conditions.
- Michael Kirk & Partners Limited
does not authorise claims but is able to offer advice as to the
correct procedures and what is not covered under the terms of
the policy. Assistance is available by phoning 01252
815481 or
e-mail sue@mkpltd.co.uk .
- In the event of a problem with either an underwriting or claims
issue our management team will liase between the member and the
insurance provider.
- Provide assistance and support in the unlikely
event of a dispute with your insurer. As an Independent Intermediary
we act for the company and its employees and not for the provider
and therefore we would expect to resolve any such disputes on
your behalf to a satisfactory conclusion.
- For all admin queries - Sue Spoor [sue@mkpltd.co.uk]
- Claims/policy
terms/group queries Gary Powell [gary@mkpltd.co.uk]
At Renewal
- To liase with the current provider to ensure that
renewal details are correct.
- To ensure that the best premium is
made possible through renegotiations with the existing insurer.
- If necessary, to provide information relating to
costs and benefits from other providers and to recommend the most
appropriate provider at that time.
- To make suggestions and recommendations
as to how to obtain the most cost effective range of benefits
We are privileged to be one of the few Intermediaries
selected by Standard Life Healthcare to have access to their innovative
Electronic Policy Servicing system on your behalf.
This direct access to Standard Life Healthcare allows
us to:
- Fax or email renewal listings approximately 6-8
weeks prior to your renewal, discuss amendments and adjustments
and renegotiate premiums if necessary.
- Confirm renewal
intention online.
- Make additions and deletions with immediate
effect following your instructions.
- The addition of a new member
will generate a new membership pack within a twenty-four hour
turnaround.
- Produce P11D reports for you.
- Send you any literature requirements
electronically.
- Cuts out the need for unnecessary paperwork
If there
are any Standard Life Healthcare clients who are reading this
and who currently buy direct but wish to use this free service
along with our other Intermediary facilities - please email me
for further details.
NO FEE – NO PAIN – EVERYTHING TO GAIN!
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